Complaints Policy

At Wood Wellbeing we are committed to creating safe, supportive, and high-quality wellbeing experiences. If you are unhappy with any aspect of a session, we welcome your feedback and will always aim to resolve concerns fairly and respectfully.

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How to Raise a Concern:

If you have a concern or complaint, please contact us as soon as possible:

Email: smart.wellbeing@hotmail.com

Or via: 07904288005

Please include:

- Your name

- Date of session

- Details of your concern

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What Happens Next:

We will acknowledge your message within 48 hours

We aim to review and respond fully within 5 working days

If needed we may ask for further information to understand the situation clearly.

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We aim to:

Listen without judgement

Take all concerns seriously

Resolve issues fairly and professionally

Learn and improve where needed

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Resolution:

Where appropriate resolutions may include clarification or explanation, adjustments for future sessions, partial or full refund (at our discretion)

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Respectful Communication

Wood Wellbeing is committed to maintaining a safe and respectful environment for all participants and staff. We ask that all communication, including raising concerns or complaints, are conducted in a respectful manor.

Abusive, aggressive, or inappropriate behaviour (including verbal or harassment) will not be tolersted.

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Where this occurs we reserve the right to end communication, refuse further service and take appropriate action where necessary.

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Final Note

We value open communication and encourage feedback at any stage. Our goal is always to provide a safe and positive experience for everyone.